NYC Partner Engagement & Listening Fellow

NYC Partner Engagement & Listening Fellow

Contract; NYC-based
Contract duration: August 15, 2022 to November 30,2022


The deterioration of social and institutional trust is accelerating; people in communities everywhere are tired of speaking up and not feeling heard. Surveys and focus groups rarely capture the rich breadth of people’s lived experiences. Local in-person forums such as town halls and open meetings fall short as civic spaces, attracting the usual attendees in what are often inadequate efforts to capture the full range of community input.

These times demand better listening channels and stronger civic spaces where input shared by community members sparks more informed and transparent decisions from our leaders

Cortico’s Local Voices Network (LVN) platform brings people together in recorded small-group conversations around their lived experiences. Through a powerful combination of AI and human listening, LVN enables organizations to make sense of the conversations they collect, surfacing community voices into public dialogue and decision making – with authenticity, nuance, and transparency that surveys and focus groups cannot match.

You’ll be working on our online platform that supports community organizations, journalists, LVN’s unique human-machine system is the product of an effort led by Cortico in cooperation with MIT’s Center for Constructive Communication (MIT CCC).

From August – November 2022, Cortico is partnering with the NYC Department of Health & Mental Hygiene (NYC DOHMH) on a Public Health Corps (PHC) storytelling project. The PHC is a city-wide effort to expand the public health workforce by partnering with community groups and community health workers to eliminate COVID-19 inequities through outreach and education. It is active in over 74 NYC ZIP codes and includes about 70 community groups. Cortico will be working with 30+ PHC community partners to assess and document the impact of their community engagement on COVID-19 acceptance, collecting personal experiences of community members through 60+ recorded small group conversations. 

The NYC Engagement & Listening Fellow will be the on-the-ground coordinator of this work – supporting partners in recording conversations and working closely with the remote Cortico team to build a community storybank with shareable highlights and insights. This work will involve implementing technical support to ensure a positive partner and participant experience, facilitating conversations (as needed), correcting transcripts for analysis, and supporting our unique human-led sensemaking work by sorting and categorizing highlights in an effort to elevate insights that will be shared on a public site.

You’ll be reporting to our VP of Partnerships & Programs and collaborating closely with our Partner Support Lead, Conversation Analyst, and team of Engineers.

A note about culture

Cortico’s team is kind, collaborative, inquisitive, and inclusive. We approach our mission and work with ambition, making concrete progress today while imagining the possibilities of tomorrow. We have high standards for quality and ethics, and help each other learn in order to reach our objectives. We think technology and organizations are best built by teams with a diversity of background, thought, and experience. Every team member is a human first, and we strive to create a culture and environment that supports your career goals and respects all of the hats you wear in life, not just the ones that earn you a paycheck.

Qualities we’re looking for

Key Responsibilities

Minimum qualifications


Cortico will pay the contractor $40 per hour. Contractor will report hours worked to be made payable by Cortico, working no more than 40 hours a week and no more than 560 hours for the entirety of the project, unless agreed upon in advance by Cortico management.

Next steps

Please send an email to with the following information:

If you are unsure if you are qualified please consider applying anyway.

The process

We aim to review and respond to all applicants within two weeks of submission. We’ll schedule a short phone call with the hiring manager to set expectations and make sure we’re all on the same page about the role and your qualifications. We’ll schedule a zoom meeting with the hiring team where we’ll review your past experience. We’ll hold additional interviews with members of our partnership support and sensemaking team.

About cortico

Cortico was created in 2017 out of a desire to transform our polarized and toxic national discourse into a thriving public sphere. As we built the organization beginning with deep expertise in media and technology, we realized that building a healthier public sphere would require not just software and data analytics, but also hardware and technologies for community building. The Local Voices Network was born of the understanding that it is not enough to understand existing behavior and attitudes; in order to affect the health of the public sphere – and our democracy – we must create experiences of meaningful encounters, deeper understanding, and opportunities to surface new possibilities.

Cortico maintains a strong policy of equal opportunity in employment. It is our objective to recruit, hire, and retain the most qualified individuals without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other characteristic or status protected by applicable federal, state, or local law. Our equal employment philosophy applies to all aspects of employment, including recruitment, compensation, benefits, training, promotions, transfers, job benefits, and terminations.